I have had no complaints with my local consultancy company, why then should I consider Arden?
Arden brings its peerless standards to every project. Arden is focused, with no plans to enter into all areas of computers and technology. This focus allows us to concentrate our energies on keeping abreast of relevant advances and options. In addition, our clarity of purpose allows us time to train ourselves in pertinent new technologies so that we don't just recommend - we know firsthand.

How do we know that Arden can be counted on to do what it claims?
An "unknown quantity" is just that - until it is tested. Make an appointment to speak to an Arden representative or send us an e-mail. We are sure that Arden's range and quality of skills and services will surpass those of our competitors.

It is one thing having a design with recommendations - do we necessarily need to buy the systems suggested by Arden from Arden?
The same question should be applied to taking a hardware vendor's recommendations - both scenarios should give room for thought. But whereas hardware vendors are generally tied to their suppliers, and therefore operate on lucrative margins, Arden gets no "kickbacks" from its sales and so can ensure that you get the best equipment at the best prices.

How can we be sure (not knowing ourselves) that Arden really understands our situation and is properly analyzing and considering all the issues and requirements?
There is only one way to be sure, and that is by doing. Choose three IT consultancy companies, including Arden, and compare the questions asked and recommendation reports received. We are pretty sure that having seen Arden's work in a comparative context, you will be impressed by our exhaustive research and the thoroughness and relevancy of our recommendations.

Wouldn't we have a surer guarantee of quality if we were to go with a large consultancy company?
A large firm is not a guarantee of quality - sometimes just the opposite. Big corporations often have to be many things to many people and this fractured focus can be a peril to your project. In addition, you can usually expect to pay high rates without necessarily knowing what, if any, "superior" services were performed. Accountability has a tendency to decrease as the size of a company increases.

How can we be sure that Arden has performed the tasks set out?
Our documentation sets out all of the work we have done and is always explicit and transparent. Arden rigorously documents all sections and aspects of a project so that you are well informed as to how we went about our job and what we did. This degree of detailed reporting means that you are never "locked into" Arden but can at a later date, seamlessly bring another company or other consultants in to a project.

Is higher price an indication that I will receive faster, better connection service from an ISP?
Not necessarily. Higher prices sometimes indicate that the provider has invested in fast connections, such as T3 or higher bandwidth links. The mere presence of such links, however, does not guarantee that your connections will be faster. A poorly designed combination of high-speed links and low-speed clouds, for example, might affect the overall performance of the provider negatively.

The bottom line is that price is just one factor to consider. More important is a sound network topology that offers enough redundancy and adequate bandwidth to fit your needs.

What causes bottlenecks in the ISP's backbone?
Bottlenecks are caused by an over-subscription or over-utilization of a bandwidth on a physical link.