Arden Systems

Pre Sales Support

Support Process
Support Details
Support Documents

Most consulting, software and systems integration companies are strong at technology but lack specialized business analysis skills within the organization. This often results in the submission of brief proposals for work without documenting the details. The brief proposals do not build confidence in the customers about your understanding of their business, your resources and your attention to detail. Producing draft systems specifications at the pre sales level proves to the customer that you understand their business, have a large pool of resources backing you up, and understand the importance of detail and documentation.

Arden Systems has created the Pre Sales Support service to assist companies in the pre sales process and to drastically increase their closing rates. The companies who can benefit most from this service are:

Systems Integration Companies
Consulting Companies
Software Service Companies
Indian and Chinese Offshore Development Companie

The three main areas where your company can benefit from Arden Systems Pre Sales Support service are
listed below:

Building a detailed design and proposal for a new system
Reviewing existing processes and documenting them
Reviewing and evaluating software product

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Support Process

DAY 1
1. Sales executive meets customer

DAY 1
2. Sales executive sends meeting notes to Arden project manager. To view a sample email click here

DAY 2
3. Arden project manager reviews the requirements and emails clarifications to sales executive. To view a sample clarifications email click here

DAY 2
4. Sales executive discusses the questions with customer and notes the answers

DAY 3
5. Sales executive emails the answers to Arden project manager. To view a sample email click here

DAY 4
6. Arden project manager creates and sends the relevant documents to sales executive who forwards them to customer. To view sample documents
click here(FRS) and here(OCD)

Arden Systems Pre Sales Support process is very simple! Our project manager will support your sales executive at every step. The support will include directly explaining terms, getting the clarifications list to them, and creating relevant documents that are branded with your logo. This will enable your sales executive to present a professional front to your customers, while being involved only in the process. The project manager at Arden Systems will be responsible for getting your work done.

The Pre Sales Support process involves seven easy steps:

1. Sales executive meets customer.

2. Sales executive sends meeting notes to Arden project manager.
To view a sample email click here

3. Arden project manager reviews the requirements and emails clarifications to sales executive.
To view a sample clarifications email click here

4. Sales executive discusses the questions with customer and notes the answers.

5. Sales executive emails the answers to Arden project manager.
To view a sample email click here

6. Arden project manager creates and sends the relevant documents to sales executive who forwards them to customer. To view sample documents visit click here (FRS) and here (OCD)

7. Customer reviews the documents. If changes are required Steps 4, 5 and 6 are repeated.
To view a sample draft document visit click here
To view sample documents (e.g. clarifications, draft documents) and emails in the Pre Sales Support process click here

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Pre Sales Support Details

1. Why do I need these services?
The reason is simple - it is cheaper to use us than do it yourself!! Business and Systems specifications require many skills that generally are not available in-house. We have an excellent team of database designers, GUI designers and business analysts who will ensure that you increase your closing rate.

2. What are the charges for these services?
We are flexible on charges and generally offer our customers two options:

One off charge
Smaller one-off charge and a small percentage of the project price if successful

3. What is the turnaround time for these services?
If we are given advance notice, we can turnaround 100-page specification documents in five business days.

4. Can you provide us with Japanese documents?
Yes, we can and the nominal translation charges are based on the amount of words.

5. Can we see some sample documentation?
Please refer to the next section for a detailed list of the documents.

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Pre Sales Support Documents

Detailed design and proposal:

1. Operational Concept Description (OCD)
The Operational Concept Description (OCD) describes a proposed system in terms of the user needs it will fulfill, its relationship to existing systems or procedures, and the ways it will be used. The OCD is used to obtain consensus among the customer, developer, support, and user agencies on the operational concept of a proposed system. Depending on its use, an OCD may focus on communicating the user's needs to the developer or the developer's ideas to the user and other interested parties. The term "system" may be interpreted to apply to a portion of a system.

2. Functional Requirements Specification (FRS)
The Functional Requirements Specification (FRS) specifies the requirements for a system or subsystem and the methods to be used to ensure that each requirement has been met.

Review and evaluate software products:

1. Product Comparison Description (PCD)
The Product Comparison Description (PCD) compares two or more products or software from a user's perspective. It provides the user with enough up-to-date information to evaluate and make an informed decision regarding use of any of the products/software in question.