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Arden's Support
Services Division was created to address the needs of
companies involved in technically supporting
Internet/Intranet systems. Whether setting up your own
system or maintaining a client's - the day-to-day management
and long-term planning for Internet and Intranet systems can
be daunting. The costs to hire, train and maintain
appropriately skilled technical staff are high (and
mounting). Increasingly, companies are finding it makes
financial sense (in terms of time and asset allocation) to
outsource this technical end of operations.
Arden maintains a skilled staff of Internet/Intranet
technical engineers who will ensure that your system is
maintained, updated and/or expanded in a comprehensive and
timely manner.
Our Goals
Arden Support Services Division sets itself the following
four goals for each project:
- To provide superior service.
- To lower the client's overall
technical costs via pre-emptive support and planning.
- To optimize a system's speed
and load-time.
- To create Redundancy Plans for
all systems - another means of ensuring that your
Web presence will be both constant and consistent.
Documentation
Before Arden can support your
system, we must thoroughly understand it. To that end, Arden
invests ample time at the beginning of each project to
document your existing systems and processes, and will
maintain careful records throughout the project’s
duration. Before starting, Arden will produce:
- A System Infrastructure Report
- detailing all hardware, software and connections within
your system including current configuration settings for
hardware, software and related devices.
- A System Redundancy Report -
detailing your system's weaknesses and solutions for
strengthening them. This report will also include our
disaster recovery recommendations and the plan for their
implementation.
A few of Arden’s specific Support
Services include the following:
- Virtual Server Support
- Corporate Internet/Intranet Systems Support
- ISP Systems Support
- Other Systems Support
Arden’s also
offers two "modes" of providing its Support
Services via
- Arden On-Line Support System
- Arden On-Site Support System
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