Arden's Support Services Division was created to address the needs of companies involved in technically supporting Internet/Intranet systems. Whether setting up your own system or maintaining a client's - the day to day management and long-term planning for Internet and Intranet systems can be daunting. The costs to hire, train and maintain appropriately skilled technical staff are high (and mounting). Increasingly, companies are finding it makes financial sense (in terms of time and asset allocation) to outsource this technical end of operations.

Arden maintains a skilled staff of Internet/Intranet technical engineers who will ensure that your system is maintained, updated and/or expanded in a thorough and timely manner.

Our Goals
Arden Support Services Division sets itself the following four goals for each project:

• To provide superior and thorough service.
• To lower the client's overall technical costs via pre-emptive support and planning.
• To optimize a system's speed and load-time.
• To create Redundancy Plans for all systems - another means of ensuring that your Web presence will be constant and consistent.

Documentation
Before we can support your system we must thoroughly understand it. To that end, Arden invests ample time at the beginning of each project to document your existing systems and processes as well as maintaining careful records throughout its duration. Before starting, Arden will produce:

• System Infrastructure Report - detailing all hardware, software and connections within your system, includeing current configuration settings for both hardware, software and related devices.
• System Redundancy Report - detailing your system's weaknesses along with solutions for strengthening it. This report will also include our disaster recovery recommendations and the plan for their implementation.