Arden has designed the ISP Support option that   provides global, cost effective, technical back-office ISP support via our HelpDesk services, systems management, auditing and monitoring.

In this age of collapsing boundaries, increasingly companies are realizing the benefits of having their back-end support offshore. There is no longer any need to depend on mediocre or high priced local services when competitive work is being done elsewhere. Whether you are expanding your services into new countries or upgrading existing networks, Arden's skilled staff can tailor a support program to suit your needs.

Your company has probably, at one time or another, asked itself the following questions:

• With rising salary costs, is our current staffing structure the most efficient it can be?
• Our support staff is stretched to its limits and is no longer able to achieve a satisfactory level of service - do we have options?
• We are spending time and money training a technical support staff that diminishes daily - how do we address/remedy  this?
• Is there a cost effective and timely way to support our systems and customers?

If these sound familiar, then you would probably benefit from speaking with an experienced Arden staff member to discuss your situation, options and plans.

To give you an idea of one system we have specifically designed for our ISP Systems Management clients, please take a look at the following:

HelpDesk Support
By re-directing client e-mails to the staff of our Operations Center and allowing Arden's system remote access of your database, we can provide consistent support to your clients and update you weekly on these interactions. In fact, the majority of your technical services can be performed 100% effectively remotely from our Operations Center.